Customer Support Specialist - English speaking (f/m/x)

Permanent employee, Full-time · Hamburg / Remote

Your tasks

To enhance our team we are looking for you!

As English Speaking Customer Support Specialist (f/m/x) for our games you are the face of the game team towards the community – and the voice of the players within the team.

Your mission is to help our players with all problems and questions that may come up while playing our games, communicating on  different channels like e-mail and our internal ticket system. You will also relay these reports to stakeholders in the respective game teams, thereby ensuring player-oriented decisions in product strategy and development.

  • Deal with support requests like gameplay questions, account issues, payment problems etc. via asynchronous chat.
  • Collect and filter user feedback and relay it to the production teams.
  • Ensure cross-team awareness of new and persisting issues and bugs.

Your profile
  • You are open, friendly and a genuine team player.
  • 2+ years of customer support experience, preferably in the gaming industry.
  • You are a gamer yourself and you are passionate about video games.
  • You are self-organized and self-motivated.
  • Written and verbal fluency in English.
  • Good knowledge of Portuguese, Italian or Turkish is of advantage.
  • Familiarity with Helpshift is of advantage.
What we offer
  • Exchange of knowledge and close cooperation with competent colleagues in a highly motivated international team
  • Short decision-making processes and a professional work environment
  • You take responsibility in a fast-growing company
  • Attractive location in Downtown Hamburg
  • Flexible remote work solutions
  • Family-friendly working hours with a great work-life Balance
  • Personal development support with internal and external training
  • Regular team and company events and creative breaks
  • Individual language courses German and English
  • Subsidized public transportation ticket
About us
Game development is our passion!

At Bytro we strive to develop high-quality strategy games and make them accessible for all players around the world. In our eyes game development is a promise for fun and entertainment – that’s what we live and aim for!

As part of the Swedish Stillfront group, we create grand strategy games that are played by over ​12 million players in 150 countries and 13 languages all over the world. Our office is located in Hamburg’s world-famous St. Pauli district, with a stunning 360° view of the harbor and the Elbe river and easy access to public transport.

Our staff is multicultural and international. We have flat hierarchies, open communication culture, and support the autonomous work of our agile working teams. We believe in efficient work where each of our employees contributes to the success of our games. ​Learn more about Bytro and watch ​our most recent ​company clip:


To enhance our great team we are looking for you! 
Your application
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